Enter and view: Shawe Lodge Nursing Home

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Summary of report content

Healthwatch Trafford conducted an announced Enter and View visit at Shawe Lodge Nursing Home in October 2017 as part of an ongoing planned series of visits to care homes to discover what residents and their families think about the health and social services. Four Enter and View representatives made observations and engaged with staff and residents during the visit. Additionally, questionnaires were sent to the Home Manager and to residents’ family and carers, asking for their anonymous views. Nine completed questionnaires were returned to Healthwatch Trafford. Representatives spoke with the manager and made observations around the Home, exploring: premises, communal areas, bedroom facilities, cleanliness and hygiene, access and security, décor and ambience, activities, dementia-friendly features, staff and resident interaction, food and meals and resident’s meetings. Nine recommendations were made, including: ways to make the Home more dementia friendly, more focus on individual resident-led activities, focus on improving staff training and retention, working with the Falls Team to implement preventative measures and better communication with local GP. Links to evidence of good practice were highlighted within the report. The report does not contain a response from the provider.

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General details

Report title 
Enter and view: Shawe Lodge Nursing Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Monday, 1 October, 2018
Date evidence capture began 
Wednesday, 25 October, 2017
Date evidence capture finished 
Wednesday, 25 October, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Lifestyle and wellbeing
Public involvement
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-6673

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Dementia
Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
9
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.