Enter and view: Seymour House

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Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to Seymour House, a Mental Health Nursing Home, on 23 July 2019.  The reason for the visit was that care homes are a Local Healthwatch priority. The visiting team were able to interview the manager, the psychiatric nurse on duty as well as several staff and residents.

At the time of the visit the home appeared to be quietly and efficiently run.

All the residents at that time had capacity and staff support those residents to make personal decisions. Residents can access the wider community with permission; there is access through the garden at the side of the property.

There was a good variety of food, but it was not always to the residents’ liking.

At present the home has 18 residents out of a possible 20. Some of these have shared rooms. Many of the residents have lived there for many years. There is a complexity of diagnoses, but all are given general care with the physical and mental health monitored in each resident and changes responded to appropriately.

The home has a pleasant atmosphere, it appears light and airy thought there is a darker corridor from the front door, but this is part of the building structure. The decoration was light with pictures on the walls. The corridor area is used to house a notice board which displays menus and a variety of daily events and activities. The rooms were comfortably furnished and dining- lounge area led into a large conservatory which opened onto a small but well-kept garden with a smoking area.

Staff were professional, informative and friendly. They are very aware of the needs of each resident. Staff receive all mandatory training with a moving and handling instructor being a member of staff. The manager is keen to expand the training programme.

Medication is dispensed by qualified staff It is a credit to the home that there have only been 4 changes of staff in 2 years. All residents are supported to make appointments with their own G.P., Dentist and Optician.

There were 4 recommendations including the variety of food on offer and raining for staff.

The report contains a response from the provider.

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General details

Report title 
Enter and view: Seymour House
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Saturday, 30 March, 2019
Date evidence capture began 
Tuesday, 23 July, 2019
Date evidence capture finished 
Tuesday, 23 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.