Enter and view: Sexual health and HIV unit, Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West conducted an unannounced enter and view visit to the Sexual Health and HIV Unit at the Countess of Chester Hospital on 13 January 2015. The team engaged with 12 service users using survey methods and spoke to 9 members of staff during the visit across the two clinics. The team found the unit to be welcoming, efficient and effectively run. Staff’s attitudes and availability were praised by service users. They reported positive feedback and felt they were treated in a discreet and friendly manner. They praised the use of the ticketing system and self-referrals to ensure that anonymity was protected. In addition, the report highlighted the use of an onsite lab and the ability of the unit to treat patients immediately. The report included recommendations provided by service users, including the consideration for the use of online booking services. The service provider response raised the issue that the clinic would be closing in the subsequent weeks and how this will impact future sexual health service delivery and patient experience.

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General details

Report title 
Enter and view: Sexual health and HIV unit, Countess of Chester Hospital
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 3 February, 2015
Date evidence capture began 
Tuesday, 13 January, 2015
Date evidence capture finished 
Tuesday, 13 January, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Continuity of care
Digitalisation of services
Quality of care
Service closure
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5140

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Sexual health

Details about conditions and diseases

Types of long term conditions 
Another long-term condition
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
21
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Doctors
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.