Enter and view: Sexual health and HIV unit, Countess of Chester HospitalDownload (PDF 502KB)
Summary of report contentHealthwatch Cheshire West conducted an unannounced enter and view visit to the Sexual Health and HIV Unit at the Countess of Chester Hospital on 13 January 2015. The team engaged with 12 service users using survey methods and spoke to 9 members of staff during the visit across the two clinics. The team found the unit to be welcoming, efficient and effectively run. Staff’s attitudes and availability were praised by service users. They reported positive feedback and felt they were treated in a discreet and friendly manner. They praised the use of the ticketing system and self-referrals to ensure that anonymity was protected. In addition, the report highlighted the use of an onsite lab and the ability of the unit to treat patients immediately. The report included recommendations provided by service users, including the consideration for the use of online booking services. The service provider response raised the issue that the clinic would be closing in the subsequent weeks and how this will impact future sexual health service delivery and patient experience.
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Enter and view: Sexual health and HIV unit, Countess of Chester Hospital
Healthwatch Cheshire West and Chester
Date of publication
Tuesday, 3 February, 2015
Date evidence capture began
Tuesday, 13 January, 2015
Date evidence capture finished
Tuesday, 13 January, 2015
Type of report
Enter and view
Continuity of care
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Types of long term conditions
Another long-term condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?