Enter and view: Segal Gardens

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Summary of report content

Healthwatch St Helens conducted an Enter and View visit to Segal Gardens Care Home in December 2017. The methods employed were observation and interviews with staff members. 

Staff levels and staff training were discussed whereby no agency staff are used and refresher training is offered. An education programme is used and outside activities are offered. Residents are involved in designing their packages of care and what they want to have and do, so it is tailored with an individual holistic approach. Home visits from health professionals are conducted. 

The service provider responded positively.

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General details

Report title 
Enter and view: Segal Gardens
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Wednesday, 31 January, 2018
Date evidence capture began 
Monday, 4 December, 2017
Date evidence capture finished 
Monday, 4 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.