Enter and view: Seaton House Care Home

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Summary of report content

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited Seaton House Care Home on 27/09/2017. The summary of findings highlight: Overwhelmingly residents felt that they were well cared for and that they were in a happy and relaxed environment; The residents told Healthwatch Lincolnshire that they enjoyed the activities and there was always an opportunity to make new suggestions; Healthwatch Lincolnshire saw an integration of the residents into the local community engaging in sports and other social activities and where independence of others was achievable it was encouraged; Healthwatch Lincolnshire noted some of the challenges around working with hospital admissions; Healthwatch Lincolnshire also noted that in terms of senior management of the provider, the home would welcome more involvement in the views of the staff and residents; It was also noted that an increase in independent living opportunities for people would support the service and individuals in the longer term. The report includes 0 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: Seaton House Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 27 September, 2017
Date evidence capture began 
Wednesday, 27 September, 2017
Date evidence capture finished 
Wednesday, 27 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Quality of catering
Quality of staffing
Support
Healthwatch reference number 
Rep-1666

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
2
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.