Enter and view: Seacroft Care Home

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Summary of report content

Healthwatch Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lincolnshire visited Seacroft Care Home on 24th – 25th February 2014. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Comments by residents and relations were made that we should have made an unannounced visit, as there was evidence that an effort had been made to improve some services that day e.g. a member of staff present in the lounge while we were there. Although everywhere seemed to be well equipped there was a complaint from one resident and which a family member confirmed, that some of the aids they needed and some of the special help required to overcome their particular problems were not forthcoming. They would not have made the progress already seen if the family member had not visited everyday. We did not see any other residents who were confined to their rooms so cannot comment on the quality of care provided and whether staff shortages affected the amount of time staff could spend looking after their needs. There appears to be a real need for more stimulation for the residents, a better meal service and more staff. The long term residents all said everything had gone down hill during the last year and in the past activities, staffing levels and menus had made life so much better. The report informs Staffing levels need to be reviewed. Access to snacks and fluids in between meal times needs to be reviewed. Improvement in the availability of advocacy services and awareness of them. Review of mealtimes and the provision and delivery of meals. Review of the activities being provided for the residents, specifically around engagement, choice and involvement.

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General details

Report title 
Enter and view: Seacroft Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 25 February, 2014
Date evidence capture began 
Sunday, 23 February, 2014
Date evidence capture finished 
Tuesday, 25 February, 2014
Type of report 
Enter and view
Key themes 
Food and nutrition
Information providing
Staff levels
Healthwatch reference number 
Rep-6806

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.