Enter and view: Scunthrope General hospital discharge lounge, North lincolnshire

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Summary of report content

Representatives from Healthwatch visited the Discharge Lounge at Scunthorpe General Hospital. Visits were made over a period of 7 days and at different times during the day. The main purpose of the visit was to gather feedback from patients, families and visitors about their experiences of using the Discharge Lounge. Hospital staff were given an opportunity to have their say about the service and the general care provided. Representatives also observed the routine of the Discharge Lounge. During the Enter and View visits, a total of 16 people were interviewed. The following areas were considered: environment, care, information, safety, belongings, medication, transport, clothing and staff. The key findings showed that all 16 respondents were satisfied with their care and felt ready to be discharged. They confirmed that all their belongings and medications were returning home with them. However, information to patients, their families, friends and carers about discharge was inconsistent and there were issues regarding the transport service. Recommendations were made to the Trust about the patient transport service. They were also advised to implement a standard approach to ensure that all patients discharged know who to contact if they have questions regarding their hospital stay. The Trust drafted an action plan to address the issues raised indicating who would take responsibility and a timescale. This is included in the report.

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General details

Report title 
Enter and view: Scunthrope General hospital discharge lounge, North lincolnshire
Local Healthwatch 
Healthwatch North Lincolnshire
Date of publication 
Monday, 30 October, 2017
Date evidence capture began 
Monday, 8 May, 2017
Date evidence capture finished 
Sunday, 14 May, 2017
Type of report 
Enter and view
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency
Ambulance services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.