Summary of report content
Aim: To gain insight into patient experiences during their visit to this GP Surgery. The Enter & View visit was undertaken along with a survey/questionnaire to obtain feedback on the quality of the services available. Healthwatch Warwickshire spoke to 13 people attending the surgery. In summary, the surgery was given mixed reviews: • 9 patients gave a rating of average or slightly better to the appointment booking system, whilst 4 patients rated it poor. • Most patients were happy with the location, accessibility and cleanliness of the surgery. However, comments were made on the need for redecoration and update. • GPs, nurses and reception staff were rated well and the overall quality, care and service was above average. • Problems with booking of routine appointments and the lighting in the car park were some of the main issues. The report included 5 recommendations concerning the appointment booking system; informing patients of any delays which may impact on their appointment; updating internal décor; advertising the availability of a translation service; issues around lighting in the car park. The Service Provider responded with acknowledgement of the recommendations and actions to address them all being implemented.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.