Enter and view: Satis House Medical Practice, Warwickshire

Download (PDF 346KB)

Summary of report content

Would you like to look at:

Report 
PDF icon 20170329_Warwickshire_E&V_Satis_House_Medical_Practice.Backlog.pdf

General details

Report title 
Enter and view: Satis House Medical Practice, Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Wednesday, 29 March, 2017
Date evidence capture began 
Wednesday, 29 March, 2017
Date evidence capture finished 
Wednesday, 29 March, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking cccess
Communication between staff and patients
Complaints procedure
Decor
Quality of appointment
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-6445

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
13
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.