Enter and view: Satis House Medical Practice, Warwickshire

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Summary of report content

Aim: To gain insight into patient experiences during their visit to this GP Surgery. The Enter & View visit was undertaken along with a survey/questionnaire to obtain feedback on the quality of the services available. Healthwatch Warwickshire spoke to 13 people attending the surgery. In summary, the surgery was given mixed reviews: • 9 patients gave a rating of average or slightly better to the appointment booking system, whilst 4 patients rated it poor. • Most patients were happy with the location, accessibility and cleanliness of the surgery. However, comments were made on the need for redecoration and update. • GPs, nurses and reception staff were rated well and the overall quality, care and service was above average. • Problems with booking of routine appointments and the lighting in the car park were some of the main issues. The report included 5 recommendations concerning the appointment booking system; informing patients of any delays which may impact on their appointment; updating internal décor; advertising the availability of a translation service; issues around lighting in the car park. The Service Provider responded with acknowledgement of the recommendations and actions to address them all being implemented.

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General details

Report title 
Enter and view: Satis House Medical Practice, Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Wednesday, 29 March, 2017
Date evidence capture began 
Wednesday, 29 March, 2017
Date evidence capture finished 
Wednesday, 29 March, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Communication between staff and patients
Complaints procedure
Quality of appointment
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.