Enter and view: Sarnett House, Havering

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Summary of report content

Sarnett House is a small six-bedded residential care home for people with learning and physical disabilities and an age range of 30 – 60 years. The purpose of the visit by Healthwatch Havering (HWH) was to ensure that services delivered are acceptable and that safety of the residents is not compromised in any way. The manager and small team of staff were trained in mandatory elements of care appropriate to the needs of the group. All residents were subject to Deprivation of Liberties statements too. Staff training had been carried out on assessments with particular emphasis on the best interests of the residents and their support plans which are reviewed regularly. Following a comprehensive visit it was recommended that the manager’s office be signposted, the chair in the office repaired or replaced as it appeared to be a fire hazard. Similarly the desk needed attention. It was further suggested that the bed in the manager’s office be replaced with a sofa bed to acknowledge the dual use of the room as an office and sleep in facility. Following the report the unit manager advised HWH that the recommendations have been actioned.

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General details

Report title 
Enter and view: Sarnett House, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Friday, 31 March, 2017
Date evidence capture began 
Friday, 31 March, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Food and nutrition
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-6447

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Chiropody
Dentistry
Ophthalmology
Mental health services 
Learning disability service
Social care services 
Residential care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Asian / Asian British
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.