Enter and view: Sapphire Ward

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Summary of report content

Healthwatch Newham gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Newham to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Newham visited Burgh House on 25th April 2014. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The general environment, both within the communal areas in the unit and the ward was found to be clean, airy, well lit, welcoming and in a good state of repair. All meals are cooked on site. The canteen on the ground floor is available for use by staff, service users and visitors to the unit. Although there was a service user activity /therapy board in the corridor with a full list of activities/therapies a number of service users reported that listed activities often did not happen. Staff reported that there had been problems meeting all the therapies/activities planned due to insufficient Occupational and Psychological therapy support. One service user rated the service as good to very good, two service users rated the service as good, one service user rated the service as satisfactory to good and three service users rated the service as satisfactory.

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General details

Report title 
Enter and view: Sapphire Ward
Local Healthwatch 
Healthwatch Newham
Date of publication 
Friday, 25 April, 2014
Date evidence capture began 
Friday, 25 April, 2014
Date evidence capture finished 
Friday, 25 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Quality of catering
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Mental health recovery service

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.