Enter and view: Sandy Lane Hotel

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Summary of report content

On 20th February 2019, Healthwatch conducted an Enter and View visit to Sandy Lane Hotel, a residential care home for people requiring nursing or personal care. 

Sandy Lane was built as a local authority home in Bridlington in the 1960’s and underwent conversion to a modern care home in 1996; it has 29 places in all. Rooms are all en-suite providing a hand basin and toilet; they are on three floors connected by a lift and stairs. All rooms were occupied at the time of our visit. Healthwatch found the home to be pleasant, spacious and very well maintained. They found no matters of concern during the visit to justify formal recommendations. However, they did suggest in the future, they may need to update the current call system. 


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General details

Report title 
Enter and view: Sandy Lane Hotel
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Tuesday, 30 April, 2019
Date evidence capture began 
Wednesday, 20 February, 2019
Date evidence capture finished 
Wednesday, 20 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.