Enter and view: Sandwell General Hopital

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Summary of report content

Healthwatch Sandwell gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sandwell to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sandwell visited Sandwell General Hospital on Thursday 29th May 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report includes 4 recommendations. These include staff ensuring that the red tray system is working effectively and that all patients in need of support are properly assisted. Patients should be involved in all aspects of their care and be able to recognise that this is being done. Where this is difficult their families and carers should be properly consulted. There needs to be a process for assessing the dependency of patients on individual wards and appropriate staffing provided. Staff should be congratulated for their adherence to protected mealtimes and their ability to challenge visitors to the wards outside of normal visiting hours.

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General details

Report title 
Enter and view: Sandwell General Hopital
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Thursday, 29 May, 2014
Date evidence capture began 
Thursday, 29 May, 2014
Date evidence capture finished 
Thursday, 29 May, 2014
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Quality of catering
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.