Enter and view: Sandtoft Care Home

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Summary of report content

Healthwatch Wirral carried out an announced Enter and View visit at Sandtoft Care Home on Thursday 24th July 2014. Sandtoft Care Home is registered to provide accommodation and personal care for up to twenty-two people. The home is in Hoylake, close to the promenade. The overall findings and conclusion documented within the report includes; Sandtoft Care Home appears to have happy staff and residents; There was a good atmosphere at the time of the visit; the home was clean and comfortable; staff training needs are being met; the home has a dynamic new manager with intentions to continue to improve service delivery; the lounge was too crowded with furniture which presents a health and safety risk when staff have to assist residents with transfer from chairs; the gardens could be improved in respect of health and safety – narrow pathways and lots of trip hazards for residents with poor mobility. Healthwatch Wirral included recommendations and a response from the service provider within the report.

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General details

Report title 
Enter and view: Sandtoft Care Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Wednesday, 24 September, 2014
Date evidence capture began 
Wednesday, 24 September, 2014
Date evidence capture finished 
Wednesday, 24 September, 2014
Type of report 
Report
Key themes 
Health and safety
Healthwatch reference number 
Rep-4295

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.