Enter and view: Sandpiper Care Home

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Summary of report content

Healthwatch Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Lincolnshire visited Sandpiper Care Home on 27/09/2017. The summary of findings highlight: Overwhelmingly the residents seemed happy and settled in their environment with high praise for the staff; they acknowledge the approach to some of the more challenging aspects of the care specifically around dementia support and were impressed to hear the focus on interaction rather than medication to support a residents needs; they noted that residents were appreciative of the activities within the home but also the continued to desire to maintain and develop further links with the local community; they heard that the home was changing the ‘care plan’ approach to ‘personalised planning’ which may better support those individual needs (such as preferences for ‘hot’ food and more baths) whilst not making the residents feel they are asking too much, but add that element of control and independence into their daily lives; they were encouraged to hear the work the home is doing internally and externally to make working in this clinical environment more accessible, particularly with reference to trying to influence pharmacies to be more informative about the purposes of medication which could potentially support a more diverse workforce and support the prevention of medication errors. The report includes 0 recommendations and does include a response from the provider.

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General details

Report title 
Enter and view: Sandpiper Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 27 September, 2017
Date evidence capture began 
Wednesday, 27 September, 2017
Date evidence capture finished 
Wednesday, 27 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Health and safety
Medication
Quality of staffing
Healthwatch reference number 
Rep-1665

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.