Enter and view: Sandiway Manor

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Summary of report content

This is an enter and view report conducted by Healthwatch Cheshire 8 November, 2016. During the visit Healthwatch representatives spoke to people, which included a mix of staff and residents. It is unclear if the visit was announced or unannounced. Overall the home was found to be operating to a mixed standard. Residents seemed to be happy with the care they were receiving. However on observation there were some environmental and operational changes that could be made. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - There needs to be more investment in decoration and furnishings in the lounge, some of the seating was stained,looked old and needed replacing;the manager agreed with us. - Further investment is also needed in the dining room (new seating), laundry and reception area. - Lighting is very poor and dingy, Lisa told us that there were plans to improve this. - A bathroom on the first floor needs to be upgraded. - Provision of a small hairdressing salon would be advantageous. - There appears no pay incentive or increment for staff advancing their NVQ status,therefore,it is possible to lose well-qualified staff. - The home needs a dedicated activities co-ordinator to be appointed as soon as possible. - Pipe insulation needs replacing in upstairs corridor.

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General details

Report title 
Enter and view: Sandiway Manor
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 8 November, 2016
Date evidence capture began 
Tuesday, 8 November, 2016
Date evidence capture finished 
Tuesday, 8 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.