Enter and view: Sandiway Lodge

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Sandiway Lodge on the 19th of February 2015. The team spoke to residents and staff, and used survey methods during their visit. The team also made general observations. The report indicated that the general standard of the premises was good overall, and residents reported being satisfied with the care they received. The staff were observed to interact positively with the residents. The team noted that there were a number of comments about the increase of residents with dementia at the home. A staff member noted that this was challenging, and they indicated that more support would be helpful to ensure residents with dementia receive the support and care they need. The team also observed that there was not a complaints policy visible, and subsequently recommended that the complaints policy be available and on display. The report made several recommendations regarding maintenance, food, environment, and health and wellbeing. The report did not include a response from the provider.

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General details

Report title 
Enter and view: Sandiway Lodge
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 19 February, 2015
Date evidence capture began 
Thursday, 19 February, 2015
Date evidence capture finished 
Thursday, 19 February, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.