Enter and view: Salisbury House care home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Salisbury House, a privately run care home in Birkenhead, providing residential and dementia care to up to 37 residents (male and female) along with flexible day care for people who may require this. They also provide a pick up and dropoff service for day care. The visit was arranged as Healthwatch Wirral wanted to conduct a 'Green visit' with an elected member of local government that does not cover the constituency of the home. Conclusions of the Enter and View representatives included: - Healthwatch Wirral Authorised Representatives received a warm welcome and staff appeared friendly and caring. - Within the limits of a short visit, Healthwatch Wirral were impressed by the services, buildings and facilities and also the caring attitudes of the manager and staff. The residents appeared to be well cared for and contented. - Salisbury House appears to provide a pleasant environment for people to live and work in. The manager and staff take pride in providing a quality service for the residents. Healthwatch Wirral made 3 recommendations: • Consider providing a stimulating ‘Dementia Friendly’ environment if the newly acquired building next door is to be used as a Dementia Unit. • Replace the transparent cover on the notice board. • Consider relocating the equipment currently being stored near the staircase. The report includes a brief response from the provider.

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General details

Report title 
Enter and view: Salisbury House care home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Sunday, 28 January, 2018
Date evidence capture began 
Wednesday, 22 November, 2017
Date evidence capture finished 
Wednesday, 22 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
Local Authority
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.