Summary of report contentHealthwatch Wirral conducted an enter and view visit on Salisbury House, a privately run care home in Birkenhead, providing residential and dementia care to up to 37 residents (male and female) along with flexible day care for people who may require this. They also provide a pick up and dropoff service for day care. The visit was arranged as Healthwatch Wirral wanted to conduct a 'Green visit' with an elected member of local government that does not cover the constituency of the home. Conclusions of the Enter and View representatives included: - Healthwatch Wirral Authorised Representatives received a warm welcome and staff appeared friendly and caring. - Within the limits of a short visit, Healthwatch Wirral were impressed by the services, buildings and facilities and also the caring attitudes of the manager and staff. The residents appeared to be well cared for and contented. - Salisbury House appears to provide a pleasant environment for people to live and work in. The manager and staff take pride in providing a quality service for the residents. Healthwatch Wirral made 3 recommendations: • Consider providing a stimulating ‘Dementia Friendly’ environment if the newly acquired building next door is to be used as a Dementia Unit. • Replace the transparent cover on the notice board. • Consider relocating the equipment currently being stored near the staircase. The report includes a brief response from the provider.
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Enter and view: Salisbury House care home
Date evidence capture began
Wednesday, 22 November, 2017
Date evidence capture finished
Wednesday, 22 November, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?