Enter and View: The Rylands Nursing and Residential Home

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Summary of report content

On 24th May 2019, Healthwatch Telford and Wrekin undertook an Enter and View visit to the Rylands Nursing and Residential Home. The home provides personal and nursing care and had 40 single bedrooms, of which 34 were occupied at the time of the visit. There were 12 residential and 22 residents receiving nursing care. Healthwatch staff spoke to both residents and relatives. All residents seemed happy and comfortable; they appeared clean, tidy and well dressed; most residents found the food to be good; staff working at the home received a lot of positive reviews from the residents. Residents raised staffing issues which was acknowledged by the management. The report made four recommendations and contains a response from the provider.

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General details

Report title 
Enter and View: The Rylands Nursing and Residential Home
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Tuesday, 10 September, 2019
Date evidence capture began 
Friday, 24 May, 2019
Date evidence capture finished 
Friday, 24 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.