Enter and view: Ryfields Village

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Summary of report content

Healthwatch Warrington carried out an announced Enter and View visit at Ryfields Village on Tuesday 6th March 2018. As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities. Ryfields Village is purpose-built housing scheme (for 55 years or over) managed by Your Housing Group situated in a residential area in Orford, with 243 properties in total. Onsite care packages are available to residents and this support is contractually provided by Warrington Community Living (WCL). The overall findings and conclusion documented within the report includes; there appears to be a cultural of mutual respect and friendliness between care staff and residents at Ryfields Village. The report highlights it was clear that WCL has made considerable progress since it has gained the contract to delivery care at Ryfields Village. It was also apparent that there was strong communication, cooperation and collaborative working between Your Housing Group and Warrington Community Living. However, the visiting team did feel that some improvements could be made. This is reflected in the recommendations made which include encourage residents’ committee engagement, review and respond to requests for equipment / adaptations and continue to reduce dependency on agency staff.

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General details

Report title 
Enter and view: Ryfields Village
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 7 September, 2018
Date evidence capture began 
Tuesday, 6 March, 2018
Date evidence capture finished 
Tuesday, 6 March, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Public involvement
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Assisted living
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.