Enter and View : Russell Villa

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Summary of report content

Healthwatch Croydon carried out an announced Enter and View at Russell Villa, on 14th March 2017, to observe and assess the activities and staff interactions with the service users. Russell Villa is run by Care Tech Community Services and is a male only residential care home which at the time was accommodating 8 service users with learning disabilities, autism and challenging behaviours. On the day of the visit there were 3 residents present and only one took part in the interview. The home had a newly appointed manager and tight security to keep the residents safe. The report identifies the reception area to be bright clean and welcoming. There were several other rooms that provide activities such as painting, pool table, TV etc overlooking a garden which was used in the summer months for BBQs. The team found the home generally clean and tidy with no odours except for one of the single occupancy flats which had a strong smell of urine. There was a general sense of calm and the staffing levels seemed appropriate with good interaction between staff and residents. The Healthwatch team talked to one resident and two staff members. The resident expressed that he felt supported and safe when his carer was with him and seemed to have an obvious bond with his key worker. Focussing on the roles of the staff in supporting service users with autism and challenging behaviours, one staff member, a senior carer, mentioned that social life is important, and the service user is always asked what they would like to do and where possible these meets are met. The report concludes that the home provided person-centred approach to meet the individual needs of the service users, and there was good continuity of care. The report recommends that the downstairs flat is given a deep clean due to the odour of urine on the day of the visit. In response Russell Vila insisted that there was no odour of urine in the flat as the parents of the client who occupies the current flat are very much involved in his wellbeing such that if there were to be a hint of odour of any sort in his flat, they would have raised concerns verbally and in writing.

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General details

Report title 
Enter and View : Russell Villa
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Tuesday, 14 March, 2017
Date evidence capture began 
Tuesday, 14 March, 2017
Date evidence capture finished 
Tuesday, 14 March, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Continuity of care
Quality of care
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Social / behavioural
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.