Enter and view: Ruskin Lodge Care Home

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Summary of report content

This was an unannounced Enter and View visit, on 6 May, 2015, by the Healthwatch team to get a general feel for the environment and care being delivered at Ruskin Lodge Care Home. The home provides care for old age, dementia, physical disability and sensory impairment. It originally provided care for ex-Pilkington’s employees and their families but now accepts all guests requiring respite or day-care. The team found the home provided a clean and attractive environment with no unpleasant smells. All guests looked happy and well cared for and staff were obviously happy in their work. One guest told Healthwatch, “I call it my little holiday”… Staff turnover was low and they had a good relationship with the guests. Regular activities were offered on site and minibuses were used for outings. The report states that the menu had several choices and one lady commented she is, “getting spoilt with all the nice food”. The team found toilets and bathrooms were clean, fresh smelling and well maintained. Despite the visit being unannounced and the manager being on leave at the time of the visit, the staff were not phased and were confidently able to show the team around. The conversations with guests led the visiting team to believe that Ruskin Lodge is fully meeting their needs and they look forward to their time there. According to one guest, “Nothing’s too much trouble, day or night”… The Pilkington Family Trust responded to the report saying they found it to be a fair reflection of the service being provided.

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General details

Report title 
Enter and view: Ruskin Lodge Care Home
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Wednesday, 6 May, 2015
Date evidence capture began 
Wednesday, 6 May, 2015
Date evidence capture finished 
Wednesday, 6 May, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Decor
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff training
Healthwatch reference number 
Rep-5281

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.