Enter and view: Rushymead, Buckinghamshire

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Summary of report content

Healthwatch Buckinghamshire conducted an Enter and View at Rushymead, a residential care home in Buckinghamshire, which provides care for up to 26 residents. The visit was conducted on 27th June 2017. The visit was unannounced on the day but the care home did receive 2 weeks notice that the visit was taking place, with 12 people being asked for their views. Observation by the enter and view representatives reported that: Staff seemed to know residents well and were quick to respond There was a range of activities and space to spend time on your own or with others There were mixed comments about the home and after the visit, the enter and view team made recommendations with the service manager responding to provide feedback to give an update on how the home has addressed the recommendations.

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General details

Report title 
Enter and view: Rushymead, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 27 June, 2017
Date evidence capture began 
Tuesday, 27 June, 2017
Date evidence capture finished 
Tuesday, 27 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1369

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Memory
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.