Enter and view: Rushey Mead Care Home

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire carried out an Enter and View visit to Rushey Mead Care Home, a care home for up to 51 people with severe dementia, mental and physical health needs.

Key findings and observations included: most areas were clean and tidy, however there was a lack of decoration and this made the home feel institutional; lunchtime appeared well organised with a choice of meals; none of the residents spoken to could remember having been on any visits external to the home; the activities observed involved only games that white British residents would be familiar with, rather than those more appropriate to residents’ cultural backgrounds (30 residents were of South Asian origin); apart from the activities coordinator, no other staff were seen to be interacting with residents.

Healthwatch Leicester and Healthwatch Leicestershire made seven recommendations around: improving social interaction and quality of life of residents, with activities that are appropriate to their cultural identity; ensuring residents that reside mainly in their rooms are visited regularly; reminding staff of the need to be aware of the fire and evacuation procedures; ensuring suitable cleaning is arranged and that appropriate non-spill drinking vessels are available; improving safety awareness; continuing to redecorate; and providing information showing staff names, roles and photos for residents, with an indication of those on duty. The report contains a positive response from the service provider, outlining how the recommendations have and will be addressed.

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General details

Report title 
Enter and view: Rushey Mead Care Home
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Monday, 5 August, 2019
Date evidence capture began 
Tuesday, 26 February, 2019
Date evidence capture finished 
Tuesday, 26 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health inequalities
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.