Healthwatch Leicester and Healthwatch Leicestershire carried out an Enter and View visit to Rushey Mead Care Home, a care home for up to 51 people with severe dementia, mental and physical health needs.
Key findings and observations included: most areas were clean and tidy, however there was a lack of decoration and this made the home feel institutional; lunchtime appeared well organised with a choice of meals; none of the residents spoken to could remember having been on any visits external to the home; the activities observed involved only games that white British residents would be familiar with, rather than those more appropriate to residents’ cultural backgrounds (30 residents were of South Asian origin); apart from the activities coordinator, no other staff were seen to be interacting with residents.
Healthwatch Leicester and Healthwatch Leicestershire made seven recommendations around: improving social interaction and quality of life of residents, with activities that are appropriate to their cultural identity; ensuring residents that reside mainly in their rooms are visited regularly; reminding staff of the need to be aware of the fire and evacuation procedures; ensuring suitable cleaning is arranged and that appropriate non-spill drinking vessels are available; improving safety awareness; continuing to redecorate; and providing information showing staff names, roles and photos for residents, with an indication of those on duty. The report contains a positive response from the service provider, outlining how the recommendations have and will be addressed.
Enter and view: Rushey Mead Care Home
Date evidence capture began
Tuesday, 26 February, 2019
Date evidence capture finished
Tuesday, 26 February, 2019
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?