Enter and view: Rugwick Medical Centre

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Summary of report content

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Report 
PDF icon 20170809_West Sussex_E&V_Rugwick-Medical-Centre.backlog.pdf

General details

Report title 
Enter and view: Rugwick Medical Centre
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Wednesday, 9 August, 2017
Date evidence capture began 
Wednesday, 9 August, 2017
Date evidence capture finished 
Wednesday, 9 August, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking cccess
Communication between staff and patients
Decor
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-1512

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.