Enter and view: The Rubens

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Summary of report content

Healthwatch Telford & Wrekin conducted a partially announced Enter and View visit in January 2020 to the Rubens Care Home. Information was collected from 7 residents, 2 visitors and 1 member of staff. The home offers support for people living with dementia. 

The report found that residents reported that they were well looked after, and that their wishes were respected. Activities are organised within the home and there is a choice available for meals. Support was given to those who needed assistance at mealtimes. There was a low staff turnover and staff members were given opportunities for training. Staff were observed to be friendly and helpful. Additional healthcare support was available and health professionals regularly visited the home. 

Two recommendations were made including that residents and relatives meetings need to better advertised; and attempts should be made to brighten up areas of the home. 

The service provider responded briefly.

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General details

Report title 
Enter and view: The Rubens
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Tuesday, 24 March, 2020
Date evidence capture began 
Friday, 31 January, 2020
Date evidence capture finished 
Friday, 31 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.