Enter and view: Royal Sussex County Hospital

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Summary of report content

Healthwatch East Sussex and Healthwatch Brighton and Hove worked jointly to conduct Enter and View visits to four wards at the Royal Sussex County Hospital on the 19th January 2015. Healthwatch Brighton and Hove and Healthwatch East Sussex agreed to undertake a joint visit to the Royal Sussex County Hospital in response to information that had been shared with both Healthwatch organisations since June 2014. The summary of findings reported that: 36% of patients on the day of the visits were fit to leave hospital but were unable to largely due to social care packages not being in place; staff reported understaffing that sometimes compromised their ability to give comprehensive care; and that the wards were not routinely giving patients all the discharge information they needed. The report made 7 recommendations which included the following themes: Delayed Transfers of Care; dementia care; staffing levels; mealtime support; discharge information; and staff training. The Trust responded in detail to all recommendations which included ways of Healthwatch being further involved or having ongoing oversight of improvements.

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General details

Report title 
Enter and view: Royal Sussex County Hospital
Local Healthwatch 
Healthwatch East Sussex
Date evidence capture began 
Monday, 19 January, 2015
Date evidence capture finished 
Thursday, 1 January, 2015
Type of report 
Enter and view
Key themes 
Information providing
Quality of care
Staff attitudes
Healthwatch reference number 
Rep-5142

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Healthwatch Brighton and Hove
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly

Details of people who shared their views

Number of people who shared their views 
26
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.