Enter and view: Royal Shrewsbury Hospital Ward 22RE - Respiratory

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Summary of report content

Healthwatch Shropshire condcuted an Enter and View visit in August 2019 to the Respiratory ward in the Royal Shrewsbury Hospital. 12 staff, patients and relatives were spoken to during the visit.

Patients reported that the ward was too noisy to sleep or relax, however, they felt that staff treated them very well. The food quality and choice was rated as poor by patients. Staff seemed rushed and busy, often relating to low staff levels. 

A number of recommendations were made, including that due care should be taken to limit the amount of noise the ward generates; considering staff vacancies and gaps in staffing levels; improving entertainment for patients being treated in the ward.

The service provider responded well to the recommendations and has outlines ways in which these will be addressed.

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General details

Report title 
Enter and view: Royal Shrewsbury Hospital Ward 22RE - Respiratory
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 1 October, 2019
Date evidence capture began 
Wednesday, 14 August, 2019
Date evidence capture finished 
Wednesday, 14 August, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4951

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Respiratory medicine

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.