Enter and view: Royal Shrewsbury Hospital (Trauma and Orthopaedics Ward)Download (PDF 681KB)
Summary of report contentIn October 2017, Healthwatch Shropshire conducted an Enter and View visit to the Trauma and Orthopaedics Ward at the Royal Shrewsbury Hospital. The purpose of the visit was to find out whether patients are treated with dignity and respect and have privacy, plus whether staff respond appropriately to meet care needs, including preparation for discharge. Three Enter and View representatives observed activity on the ward, as well as the environment, and engaged with 13 patients, 2 visiting relatives and 4 members of staff. Most patients were complimentary about the care they received and Healthwatch observed many instances of excellent care being delivered. Most patients also felt well informed about their condition and discharge plan. Areas highlighted by participants and Healthwatch for improvement were that the ward is cramped, making it difficult for less mobile patients to safely navigate the space, and that sometimes induction to the ward lacked information. Six recommendations were made to the ward staff and two recommendations were made to the Trust. Many of the recommendations centred around communication between staff and patients and making information available. It was also recommended that patients be encouraged to wear daytime clothing where possible. It was suggested that the Trust look at ways to make a confidential space available to patients and explore ways to address the lack of space on the ward. The Hospital provided a detailed response to the report and have actioned or outlined plans to implement recommendations made, including the introduction of a ‘PJ Paralysis Champion’.
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Enter and view: Royal Shrewsbury Hospital (Trauma and Orthopaedics Ward)
Date of publication
Thursday, 21 December, 2017
Date evidence capture began
Wednesday, 25 October, 2017
Date evidence capture finished
Wednesday, 25 October, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?