Summary of report content
In November 2017, Healthwatch Shropshire carried out an enter and view visit to the Ophthalmology Department of Royal Shrewsbury Hospital. The purpose of the visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care and to explore the arrangements for implementing the Accessible Information Standard for the visually impaired. This comes following a previous visit to the service back in 2015. Three Authorised Representatives made observations of the environment, signage, facilities, communication, information, appointments system and staff understanding of the requirements of the Accessible Information Standard (AIS). The representatives engaged with 8 patients, 4 relatives and 3 members of reception staff. The report makes 6 recommendations, including: improvements to the hospital website, better communication of waiting times, to make drinking water available, and provision of information about services available. The report does not contain a response from the provider.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.