Enter and view: Royal Shrewsbury Hospital Ophthalmology Department

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Summary of report content

In November 2017, Healthwatch Shropshire carried out an enter and view visit to the Ophthalmology Department of Royal Shrewsbury Hospital. The purpose of the visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care and to explore the arrangements for implementing the Accessible Information Standard for the visually impaired. This comes following a previous visit to the service back in 2015. Three Authorised Representatives made observations of the environment, signage, facilities, communication, information, appointments system and staff understanding of the requirements of the Accessible Information Standard (AIS). The representatives engaged with 8 patients, 4 relatives and 3 members of reception staff. The report makes 6 recommendations, including: improvements to the hospital website, better communication of waiting times, to make drinking water available, and provision of information about services available. The report does not contain a response from the provider.

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General details

Report title 
Enter and view: Royal Shrewsbury Hospital Ophthalmology Department
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 20 February, 2018
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Wednesday, 1 November, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Quality of appointment
Quality of care
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.