Enter and view: The Royal Free Hospital mealtime observational visit

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Summary of report content

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General details

Report title 
Enter and view: The Royal Free Hospital mealtime observational visit
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 30 August, 2017
Date evidence capture began 
Wednesday, 22 February, 2017
Date evidence capture finished 
Sunday, 23 April, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Continuity of care
Food and nutrition
Health and safety
Health promotion
Information providing
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 
Rep-1575

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
64
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.