Enter and view: Royal Derby Hospital PLACE assessment

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Summary of report content

Healthwatch Derby carried out a PLACEAssessment (Patient Led Assessment of the Care Environment) at Derby Hospitals NHS Foundation Trust and visited the front entrance, Accident and Emergency, the Medical Assessment Unit and Ward 306. Healthwatch Derby contacted the Trust Contracts Monitoring Officer to arrange for the Enter and View Authorised Representatives to take part. During the visit the visiting team noted that trends were emerging around: signage, at the main entrance there was no sign directing patients/visitors to A&E; power saving lighting was used on the internal route to A&E which could possibly pose a problem for the sight impaired; cleanliness of toilet brushes and holders in cubicles in A&E; the water pressure in the female toilets in A&E. There were some instances of best practice noted in the report such as: volunteer greeters were visible, friendly and helpful at the main entrance; there was visible anti-smoking signage outside A&E in line with the Trusts drive to deter people from smoking on the hospital grounds and; a trial in the Medical Assessment Unit provided each patient had a clock on their wall showing the time nursing staff were next due to see them in an effort to reduce patients using the call bells. The report made four recommendations: • A&E Majors, A&E Minors, the Medical Assessment Unit and Ward 306 should consider applying for Derby City’s Bronze Dignity Award. • Signage at Main Reception should include directions to A&E for family arriving at hospital. • All equipment in the hospital should be free from dirt in an effort to improve infection control. • Water pressure should be monitored to ensure that facilities are available for patients/visitors and staff to wash their hands. No response from the provider was included in the report.

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General details

Report title 
Enter and view: Royal Derby Hospital PLACE assessment
Local Healthwatch 
Healthwatch Derby
Date of publication 
Friday, 14 March, 2014
Date evidence capture began 
Friday, 14 March, 2014
Date evidence capture finished 
Friday, 14 March, 2014
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Health and safety
Health promotion
Information providing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5082

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
6
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.