Enter and view: Royal Derby Hospital

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Summary of report content

Healthwatch Derby conducted an unannounced Enter and View visit to the Reception, ward 209 and ward 204 of Royal Derby Hospital on 30 December 2013. This visit was conducted as part of Derby Hospitals NHS Foundation Trust monthly PLACE Inspection (Patient Led Assessment of the Care Environment). During the visit, Healthwatch Derby left patient, visitor and staff surveys for service users, their friends and family, and those who provide care to complete anonymously. A total of 17 surveys were returned within the two week timeframe. The findings of the visit and survey showed that the majority of patients felt that information provided was clear and that more information was available if needed. They felt involved in making decisions about their treatment and also felt that there was always someone to help when needed with tasks such as eating, washing and bathing. The majority of visitors surveyed felt they were made to feel welcome when they came to visit the hospital and that they were supported by staff. They felt that staff were friendly and they were kept up to date with the health and care of the patient, and that patients were treated with dignity and respect. It was also noted that there was specific signage to improve access for people with visual impairments. Recommendations made in the report included that: all equipment in the hospital should be free from dirt in an effort to improve infection control; all eating areas should be clean and patients should be offered hand sanitizer before eating to improve infection control; information displayed on wards should be relevant to provide the patient and their family and friends with up to date information about their care; patient feedback needs to be encouraged on the wards to allow for their opinion to be taken into account and that; it is important that staff feel supported in their roles, in terms of resource and supervision, to deliver a high standard of care that meets the needs of the patients. The majority of staff surveyed did not feel valued or that they could discuss concerns with senior management. Derby Hospitals NHS Foundation Trust have compiled their own response addressing the recommendations, although this is not included in the report.

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General details

Report title 
Enter and view: Royal Derby Hospital
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 30 October, 2013
Date evidence capture began 
Wednesday, 30 October, 2013
Date evidence capture finished 
Wednesday, 30 October, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Health protection
Information providing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Derby Hospitals NHS Foundation Trust
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.