Healthwatch North East Lincolnshire undertook an Enter and View visit to the Roxton Practice in March and April 2019. This practice was chosen as a pilot for Healthwatch North East Lincolnshire for undertaking Enter & Views within Primary Care as it operated in 3 sites and in areas of deprivation and affluence.
They spoke to 29 patients, 9 staff and 2 members of the Practice’s Patients Participation Group (PPG).
Overall, patient ratings of the Roxton Practice were either good or very good. Nearly all the of patients, across the 3 sites, stated that they were satisfied with their appointment once seen. Staff retention at the practice is high, with staff working at the practice for an average of 9 years. All patients responding, across all 3 sites, stated that they were happy with the care provided by their Practice. All staff felt that people were treated with kindness and compassion and that patients all received person centred care. Staff commented that the Practice offered a pleasant environment in which to work and that they felt valued as part of the team.
The report included 12 recommendations including information provision, online systems, and appointment booking
The report includes a response from the provider detailing the action taken or planned to be taken in relation to the recommendations.
Enter and view: Roxton Practice
Healthwatch North East Lincolnshire
Date evidence capture began
Wednesday, 20 March, 2019
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Quality of care
Quality of staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?