Enter and view: Roxton Practice

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Summary of report content

Healthwatch North East Lincolnshire undertook an Enter and View visit to the Roxton Practice in March and April 2019.  This practice was chosen as a pilot for Healthwatch North East Lincolnshire for undertaking Enter & Views within Primary Care as it operated in 3 sites and in areas of deprivation and affluence.

They spoke to 29 patients, 9 staff and 2 members of the Practice’s Patients Participation Group (PPG).

Overall, patient ratings of the Roxton Practice were either good or very good. Nearly all the of patients, across the 3 sites, stated that they were satisfied with their appointment once seen. Staff retention at the practice is high, with staff working at the practice for an average of 9 years. All patients responding, across all 3 sites, stated that they were happy with the care provided by their Practice.  All staff felt that people were treated with kindness and compassion and that patients all received person centred care. Staff commented that the Practice offered a pleasant environment in which to work and that they felt valued as part of the team.

The report included 12 recommendations including information provision, online systems, and appointment booking

The report includes a response from the provider detailing the action taken or planned to be taken in relation to the recommendations.

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General details

Report title 
Enter and view: Roxton Practice
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Wednesday, 20 March, 2019
Date evidence capture finished 
Wednesday, 3 April, 2019
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Digitalisation of services
Health promotion
Information providing
Patient records
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-7460

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
40
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Receptionists
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.