Enter and view: The Rowans, Cheshire

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Summary of report content

Healthwatch Cheshire East conducted an announced enter and view visit to The Rowans care home on 6 May 2015. It was selected as part of their Summer 2015 scheduled visits to care homes. The home provides nursing and dementia care to 33 residents. On the day of the visit, the team engaged with 6 residents and 2 members of staff through survey methods and used their observations of the home to inform their findings. The team found that the home was proving a high standard of care and person-centred activity for residents. The home was welcoming, clean and well maintained. The team observed some good aspects of dementia friendly signage however, noted that the décor could be refurbished. Although the communal areas were clean, the team found that some of the resident’s bedrooms had a bad odour. The team observed staff positively interacting with the residents, taking their time to meet their needs. There were no relatives or residents meetings, however, the manager assured the team that they have relative meetings as and when. On the day of the visit, there were no relatives present to engage with. All residents that were engaged with on the day of the visit felt that they were well cared for and that staff were always available to help if needed. Residents’ independence was promoted, and the home encouraged mobility both inside and outside of the home. The home was found to provide stimulation and social activity. A number of social activities are available for residents to partake in and a choice is provided at meal times. Resident’s choice and preferences are documented in their care plans. The report recommended that the bedroom odours are dealt with as soon as possible. No response from the service provider was included in the report.

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General details

Report title 
Enter and view: The Rowans, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Wednesday, 6 May, 2015
Date evidence capture began 
Wednesday, 6 May, 2015
Date evidence capture finished 
Wednesday, 6 May, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Staff attitudes
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.