Enter and view: Rossmere Park Care Home

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Summary of report content

Healthwatch Hartlepool carried out an Enter and View visit to Rossmere Park Care Home on 23 January 2019. 

The Enter and View representatives spoke to three members of staff and 14 residents. During the visit, they found that: generally residents seemed to be very happy in the home; the home was clean, reception was bright and inviting, and dementia colour contrast standards were being followed; residents commented that staff were kind and helpful, and that they felt safe in the home; a good range of activities were available and residents were encouraged and supported to participate; residents were generally happy with the food and drink choices available to them.

Healthwatch Hartlepool made three recommendations, around: ensuring staffing levels and structure were sufficient to support residents who need assistance with toileting; reviewing the variety of soft/pulped food available to increase choice for residents who require it; and ensuring fluid charts were in operation to prevent dehydration. The report includes a positive response from the service provider.

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General details

Report title 
Enter and view: Rossmere Park Care Home
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Wednesday, 23 January, 2019
Date evidence capture finished 
Wednesday, 23 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.