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This is an Enter and View report by Healthwatch Somerset on the 12th February 2015 by three authorised representatives. The Healthwatch Somerset representatives found that overall the majority of residents they spoke to during the visit praised the home and the care that they received. Staff were observed to support residents in a dignified and caring way. Residents told them that there was always something to do in the home, that the food was excellent and that they felt listened to. A number of good practices have been noted and one recommendation has been made to help the service make a slight improvement in its catering. The HWS team came to the following conclusions and made these recommendations: Conclusions Rossetti House is providing excellent quality of care. It uses a fully person-centred approach and aims to support all of the residents to live in the home according to their personal preferences and needs. Residents are supported and cared for in a dignified and respectful manner, they feel listened to and valued. Staff working in Rossetti House demonstrate high levels of commitment to achieving the best possible outcomes for residents. Work in the home evidences many areas of good practice which could be shared with other care home providers. Recommendations 1 Residents could be offered a choice in the size of portions for meals to incorporate varying levels of appetite Recommendation 2 Opportunities for contributing to good practice sharing should be taken up where possible to enable other providers to learn from Rossetti’s standards of excellence

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