Enter and view: Rossetti House Care Home, Somerset

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Summary of report content

This is an Enter and View report by Healthwatch Somerset on the 12th February 2015 by three authorised representatives. The Healthwatch Somerset representatives found that overall the majority of residents they spoke to during the visit praised the home and the care that they received. Staff were observed to support residents in a dignified and caring way. Residents told them that there was always something to do in the home, that the food was excellent and that they felt listened to. A number of good practices have been noted and one recommendation has been made to help the service make a slight improvement in its catering. The HWS team came to the following conclusions and made these recommendations: Conclusions Rossetti House is providing excellent quality of care. It uses a fully person-centred approach and aims to support all of the residents to live in the home according to their personal preferences and needs. Residents are supported and cared for in a dignified and respectful manner, they feel listened to and valued. Staff working in Rossetti House demonstrate high levels of commitment to achieving the best possible outcomes for residents. Work in the home evidences many areas of good practice which could be shared with other care home providers. Recommendations 1 Residents could be offered a choice in the size of portions for meals to incorporate varying levels of appetite Recommendation 2 Opportunities for contributing to good practice sharing should be taken up where possible to enable other providers to learn from Rossetti’s standards of excellence

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General details

Report title 
Enter and view: Rossetti House Care Home, Somerset
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Thursday, 12 February, 2015
Date evidence capture began 
Thursday, 12 February, 2015
Date evidence capture finished 
Thursday, 12 February, 2015
Type of report 
Enter and view
Key themes 
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Other information of note about this report 
Careplan
Safeguarding
Healthwatch reference number 
Rep-5180

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.