Enter and view: Roseville Care Centre

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Summary of report content

Healthwatch Stockton-on-Tees conducted an Enter and View visit to Roseville Care Centre. Healthwatch Stockton-on-Tees were invited back to Roseville Care Centre by the home manager in order to see what improvements had been made since our previous Enter & View visit in 2018. The spoke to 33 residents, relatives and staff members.

The report found that residents reported that the staff has time to stop and chat, although very busy. There were many opportunities for residents to engage in social activities, including using the garden. Residents have access to health care professionals, such as dentists and opticians. Relatives were positive about the care home staff. Some relatives reported that there were few activities outside of the home for residents. Staff felt they could bring up concerns with their manager and felt listened to. Staff reported they have had adequate training and continue to develop their skills. 

Healthwatch Stockton-on-Tees recommended that the home provide further opportunities for residents to enjoy activities outside of the home; a pictorial menu would be beneficial; staffing levels must be constantly reviewed; and male residents may need to be considered when organising activities. 

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General details

Report title 
Enter and view: Roseville Care Centre
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Monday, 18 May, 2020
Date evidence capture began 
Thursday, 12 March, 2020
Date evidence capture finished 
Thursday, 12 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.