Enter and view: Roseville Care Centre

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Summary of report content

Healthwatch Stockton-on-Tees conducted an announced Enter and View visit to Roseville Care Centre, on 15th April 2015. The service provides care and support for people with nursing care needs, dementia and those who require residential support. It is registered to provide care and support for 103 people. The visit was planned following on from intelligence suggesting inconsistency in the delivery of activities, Healthwatch Stockton-on-Tees wished to assess the activities available to residents of Roseville Care Centre, the accessibility of these activities and whether the activities met the needs of residents. The objective of the visit was to observe the delivery of activities and highlight any good practice that they centre has. This was a large Care Centre, so it was decided that the team separate and each team member concentrate on a particular area of the Centre. The team were then supported by staff to approach people of their choosing to offer the opportunity to take part in the interviews. The team observed relaxed interactions between relatives, visitors, residents and staff. The team found the centre to be clean, tidy and odour free. They found the residents interacting well with the staff and expressing contentment at living at Roseville Care Centre, “I like living here.” The team couldn’t find any confirmation that the staff attend any regular training and whether there were any Activity Coordinators in post. Residents were assessed at several points during their time at the home. A relatively limited range of current activities, delivered on an ad-hoc basis, were mentioned by staff, and some residents felt their activity preferences were not met. Healthwatch Stockton-on-Tees made several recommendations to help improve the services delivered. The service provider responded thanking Healthwatch for their visit and providing information related to the recommendations.

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General details

Report title 
Enter and view: Roseville Care Centre
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Wednesday, 15 April, 2015
Date evidence capture began 
Wednesday, 15 April, 2015
Date evidence capture finished 
Wednesday, 15 April, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Health and safety
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.