Enter and view: Rosalyn House

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Summary of report content

Healthwatch Central Bedfordshire (HCB) conducted an announced Enter and View visit to Rosalyn House, a care home principally for dementia residents on the 6th of May 2015. This visit was to observe how dignity is respected by identifying examples of good working practice through observation and consultation with residents, relatives and staff. The Healthwatch representatives reported that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. The staff spoke to the residents in a positive and supportive manner. The residents appeared to be happy, interacting with staff, watching TV and taking part in activities. Also, due to the resident’s needs and mental ability it was decided between HWCB representatives and the interim manager that no full discussions would take place with residents. The team were told that the daily menu was changed twice a year; and there was an activity coordinator developing an activity programme suitable for its residents. All staff met and observed were friendly, enthusiastic and had received some training Agency staff are used to cover sickness and absence. Friends/family were not available for comment at any time despite posters of HW CB being on display. Representatives were told that resident’s families and friends are involved in activities, particularly tea parties, Valentines dinner and firework night. The mayor has also visited the home and stayed for tea on occasion. Sanitisers were not available throughout the home and not all staff wore name badges. Healthwatch made some recommendations for staff to be issued with name badges that they wear at all time, hand sanitisers be sited at several strategic locations around the home to assist in infection control. The care home manager has actioned two out of the three recommendations.

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General details

Report title 
Enter and view: Rosalyn House
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 6 May, 2015
Date evidence capture began 
Wednesday, 6 May, 2015
Date evidence capture finished 
Wednesday, 6 May, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Complaints procedure
Continuity of care
Food and nutrition
Health and safety
Quality of care
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.