Enter and view: Rosa Freedman Care Home

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Rosa Freedman Care Home, a purpose built 18 bed Care Home, as part of a planned programme of work on 21 May 2014. The Enter and View Authorised Representatives reported that the Home was we;; run with care planning, and health being carefully managed from the residents' initial arrival and maintained throughout their stay. The report notes that staff were cheerful, confident and courteous but were not wearing name badges. There was a varied and interesting activities programme prominently displayed and includes physical exercise and discussion groups. One new resident had expressed an interest in model railways and the Home had provided space for this resident to build a small setup. Church services are held weekly and there are also Muslim and Hindu prayer rooms. Halal, Kosher and Hindu meals are prepared at another Freemantle owned home and delivered to Rosa Freedman with the majority of food being prepared on site. The report makes recommendations to the provider regarding the provision of name badges, a combined complaints and compliments form, and a suggestion that the Home explore the possibility of onsite dentistry services. The report makes a further two recommendations which fall outside of the provider's remit. The provider response is positive and states that name badges have been ordered for all staff and the combined form for compliments and complaints will be placed in the Home's foyer.

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General details

Report title 
Enter and view: Rosa Freedman Care Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 21 May, 2014
Date evidence capture began 
Wednesday, 21 May, 2014
Date evidence capture finished 
Wednesday, 21 May, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5117

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
2
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.