Enter and view: Rock Cottage Care Service

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Rock Cottage Care Service in February 2020. The care home provides residential care for up to 36 residents. 

The report found that staff were satisfied with the management of the home. They felt that they had received appropriate training and are encouraged to acquire further skills. Residents are able to go out for walks, although group outings are difficult due to lack of transport. There is a choice of food and drink for all residents. The home has a retained GP service who visit the home twice a week. The home does not often have residents or relatives meetings.

A number of recommendations were made to the home, including updating their satisfaction survey and investigating the malodours.

The service provider responded to these recommendations and disagreed with some. 

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General details

Report title 
Enter and view: Rock Cottage Care Service
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 21 May, 2020
Date evidence capture began 
Monday, 17 February, 2020
Date evidence capture finished 
Monday, 17 February, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.