Enter and view: Riversway Nursing Home

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Summary of report content

Healthwatch Bristol conducted two Enter and Visits a part of the work for this Enter and View report for Riversway Nursing Home, Crews Hole Road, St George, Bristol. These took place on Thursday 15 January 2015 from 1pm-3pm and Thursday 29 January 2015 from 9.30am-11.30am. This visit was part of the wider dementia programme undertaken by the Healthwatch enter and view team. This was a rolling programme which involves finding out the experiences of care and support services received by people with dementia. The representatives detail their findings under the following categories: Food and hydration; Activities; Care and support; Dignity and choice; Cleanliness and hygiene and Home environment. The Healthwatch Bristol representatives made the following recommendations in their report: 1. A larger font on the menus and a pictorial menu with photographs of the food items so that the menu is easier to read and understand 2. More vegetarian options on the menu 3. Fluids more readily available in communal areas 4. Activity boards should not be obscured by other literature so that the residents and visitors can fully see them 5. Ensure, so far as possible, residents are fully dressed before they enter communal areas, to preserve their dignity and privacy 6. Ensure all equipment is stored appropriately and safely

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General details

Report title 
Enter and view: Riversway Nursing Home
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Thursday, 29 January, 2015
Date evidence capture began 
Thursday, 15 January, 2015
Date evidence capture finished 
Thursday, 29 January, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Holistic support
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.