Enter and view: The Riverside Nursing Home

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Summary of report content

Healthwatch Rochdale visited The Riverside Nursing Home on Thursday 27th July 2018 at 2pm – 4.00pm as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. The visit was based on eight care quality indicators developed by Independent Age. This was an announced visit, therefore The Riverside Nursing Home management and staff were expecting us. The findings in this report are based on eight care quality indicators. The Enter and view visit showed that The Riverside Nursing Home meet the requirements of some of the indicators. However, the requirements of some of the indicators are not fully met and the following areas of improvement have been identified in relation to staffing, activities, mealtimes and lifestyle.

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General details

Report title 
Enter and view: The Riverside Nursing Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 27 July, 2018
Date evidence capture began 
Friday, 27 July, 2018
Date evidence capture finished 
Friday, 27 July, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Quality of staffing
Staff levels
Healthwatch reference number 
Rep-7228

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.