Enter and view: Riverside Care Centre

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Summary of report content

Healthwatch Lancashire conducted an Enter and View on Riverside Care Centre in Lancashire, a privately owned nursing home catering for residents who are aged over the age of 60 years and are affected by Dementia. The home is split into two areas with residents who have lower dependency needs occupying Riverside House and residents with higher needs occupying Riverside Court. The visit was conducted on 29th August 2017 and was an announced visit which was arranged as part of Healthwatch Lancashire’s Enter and View schedule where 6 residents, 5 members of staff and one relative were asked for their views. A Person Centre Care observation was also undertaken for those unable to provide verbal feedback. Observation by the enter and view representatives reported that: There was a mixed response from residents in relation to their experiences of the home with the majority of respondents saying that they enjoyed the food and liked the staff but there was a lack of meaningful activities and “did not go out”. The home needed minor maintenance and cleaning as there was a discernible odour throughout the home and also there was a lack of support and consistency from management due to a high turnover of leadership personnel. As a result of this, the home received a negative overall rating where people wouldn’t recommend this home unless significant improvements were made. This is after the report stated that mainly for each area accessed, the home got a negative/neutral rating. The comments received by residents and staff were also mixed with some positive and negative comments being made by the Enter and View team along with residents who offered their feedback. Following this, a response was given by the service provider who addressed all the concerns and stated what has been done or the home intends to do to address these.

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General details

Report title 
Enter and view: Riverside Care Centre
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Friday, 10 November, 2017
Date evidence capture began 
Tuesday, 29 August, 2017
Date evidence capture finished 
Tuesday, 29 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.