Enter and view: Riverlee Residential and Nursing Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to Riverlee Residential and Nursing Home on 16 January 2020.  They spoke to 5 residents and 2 members of staff.

Overall, Healthwatch felt that Riverlee Residential and Nursing home provides a calm, welcoming and homely environment. Feedback from residents is positive, staff are approachable, friendly, and know their residents well.

The communal areas are clean, odourless and the corridors well lit. There were dementia-friendly colour schemes across the home. Having memory boxes outside each room contributes to the personalised feel at Riverlee.

Healthwatch were concerned with overall safety in respect of trip hazards. Excessive clutter and inappropriate storage in areas accessible to residents increases risks of falls and accidents, particularly for frail residents.

There were two recommendations in the report about reducing clutter in communal areas and providing facilities for residents to practice their faith.

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General details

Report title 
Enter and view: Riverlee Residential and Nursing Home
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Thursday, 16 January, 2020
Date evidence capture finished 
Thursday, 16 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.