Summary of report contentHealthwatch Warwickshire conducted two enter and view visits on River Meadows, a purpose built private care home in Kineton. It is operated by Prime Life Limited and provides residential care for 41 people. The visit was arranged to ensure that residents living at the home received an appropriate amount of staff support and care. Observations from the enter and view representatives included: - Interactions were respectful and friendly and consent was gained from residents when needed. During our visit on 23rd May 2016 we did observe a member of staff moaning at a resident. - Overall the staff at River Meadows were very positive about the home and the support they received. There were no improvements that the staff could suggest to improve the quality of the service provided to residents. - We observed Service User Experience, Dignity and Respect during our visit. We did not have any concerns during our visit on 6th September 2016. However, we did experience a situation during our visit on 23rd May 2016 which impacted on a number of residents’ experience and dignity. This was a concern to Healthwatch Warwickshire. The report includes 4 recommendations: That the Registered Manager review the home’s current provision of activities for the residents to ensure that residents are stimulated and engaged with in a structured and meaningful way. That the current raised ‘lips’ on the entrance to the communal toilets are removed to allow a flat threshold to residents when accessing the facilities. The first floor bathroom be considered for refurbishment as a priority. In the meantime, the broken bath panel should be repaired and the rubber stopper replaced on the hoist. A risk assessment should be carried out to determine if there is a need for residents to have access to an emergency pull cord within their ensuite facilities. In the communal bathrooms and toilets all pull cords should reach the floor, have a grab handle and not be tied away out of reach. There is a response from the service manager included in the report.
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Enter and view: River Meadows
Date evidence capture began
Monday, 23 May, 2016
Date evidence capture finished
Tuesday, 6 September, 2016
Type of report
Enter and view
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?