Enter and view: River Meadows

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Summary of report content

Healthwatch Warwickshire conducted two enter and view visits on River Meadows, a purpose built private care home in Kineton. It is operated by Prime Life Limited and provides residential care for 41 people. The visit was arranged to ensure that residents living at the home received an appropriate amount of staff support and care. Observations from the enter and view representatives included: - Interactions were respectful and friendly and consent was gained from residents when needed. During our visit on 23rd May 2016 we did observe a member of staff moaning at a resident. - Overall the staff at River Meadows were very positive about the home and the support they received. There were no improvements that the staff could suggest to improve the quality of the service provided to residents. - We observed Service User Experience, Dignity and Respect during our visit. We did not have any concerns during our visit on 6th September 2016. However, we did experience a situation during our visit on 23rd May 2016 which impacted on a number of residents’ experience and dignity. This was a concern to Healthwatch Warwickshire. The report includes 4 recommendations:  That the Registered Manager review the home’s current provision of activities for the residents to ensure that residents are stimulated and engaged with in a structured and meaningful way.  That the current raised ‘lips’ on the entrance to the communal toilets are removed to allow a flat threshold to residents when accessing the facilities.  The first floor bathroom be considered for refurbishment as a priority. In the meantime, the broken bath panel should be repaired and the rubber stopper replaced on the hoist.  A risk assessment should be carried out to determine if there is a need for residents to have access to an emergency pull cord within their ensuite facilities. In the communal bathrooms and toilets all pull cords should reach the floor, have a grab handle and not be tied away out of reach. There is a response from the service manager included in the report.

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General details

Report title 
Enter and view: River Meadows
Local Healthwatch 
Healthwatch Warwickshire
Date evidence capture began 
Monday, 23 May, 2016
Date evidence capture finished 
Tuesday, 6 September, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5552

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.