Enter and view: Rivacre House, Cheshire West

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Summary of report content

In April 2017, Healthwatch Cheshire West carried out an Enter and View visit to Rivacre House which is a purpose-built care home for people who have needs with their mental health, the provider for the facility is Making Space. The report stated that the staff were welcoming and friendly with a feeling of teamwork which created a positive atmosphere. The home was clean and tidy with a bright and spacious hall, with good signage. The report goes on to reference the wider environment, activities and daily routines and engagement with residents. The recommendation to the home within the report was that the visiting team felt that the external frontage of the premises would benefit from general maintenance, however felt this did not detract from well organised interior of the home. The report was observational and from the perspective of the home manager, no residents or their families were spoken to during the visit, although a family voice was referenced from a quality assurance document. The report includes a response from the provider which states: “I find it really useful as a manager of a service to receive reports and comments from independent organisations / as they come into the service with fresh eyes, and often see things or pick up on things that on a day to day basis we could possibly overlook, and any feedback will always contribute to improving the service provided to residents.”

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General details

Report title 
Enter and view: Rivacre House, Cheshire West
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 11 April, 2017
Date evidence capture began 
Tuesday, 11 April, 2017
Date evidence capture finished 
Tuesday, 11 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Quality of care
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Careplan
Meaningful Activities
Activities
Healthwatch reference number 
Rep-6457

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Mental health services 
Older peoples mental health community service
Social care services 
Adult social care
Residential care home
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.