Enter and view: Risedale at Lonsdale and St. Georges

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Summary of report content

Healthwatch Cumbria carried out an Enter and view visit on Risedale at Lonsdale and St George, a privately owned residential care home in Barrow-in-Furness on the 28th February 2017. The visit was arranged as part of Healthwatch Cumbria's engagement programme of Enter and view visits to care homes in south Cumbria. Observation by the Enter and View representatives reported that: The home was very clean throughout. The general appearance of all residents was good and clothes were clean, well fitting and appropriate with personal name tags to ensure residents were wearing their own clothes. There were no odours, or noise pollution in the residents lounge and the televisions were at a level that did not make conversation difficult. Chairs were arranged in a style to enhance interaction. Residents commented that: 3 residents spoken to said that they felt they had “got better” since been in the home, citing the range of activities, staff attentiveness and the companionship of other residents as helping lift their spirits. Another resident said that they had previously been in another home where they felt uncomfortable but now feels settled; their visiting family member agreed that she was very happy with the care and surroundings that her loved one now experiences. Regarding activities, one resident said “I enjoy the “oomph” fitness class. I can do it sitting in my chair.” Two recommendations were made, one regarding medicines being left on a trolley unattended during the visit and another about the reception desk being unattended at one point. The service responded saying: All shift leaders on site have been issued with a memorandum that medications must not be left unattended. In addition on the very rare occasion the receptionist has to leave the reception area a sign will be placed on the desk signposting as to where they can receive assistance.

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General details

Report title 
Enter and view: Risedale at Lonsdale and St. Georges
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Tuesday, 28 February, 2017
Date evidence capture began 
Tuesday, 28 February, 2017
Date evidence capture finished 
Tuesday, 28 February, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Service delivery organisation and staffing
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5677

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Receptionists
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.