Enter and view: Right for Everyone Dental Practices Visits, LambethDownload (PDF 1.09MB)
Summary of report contentHealthwatch Lambeth conducted visits between 2015 and 2017, as part of the Right for Everyone project, to investigate how well community health services work for people with learning disabilities. The programme was developed as there was wide-ranging evidence of inequalities experienced by this user group in accessing and receiving health care. Eight dental practices across the borough were visited with pre-arranged appointments. Fourteen authorised visitors conducted these visits, two at each venue. A range of criteria was used to assess each dental practice via a checklist including physical accessibility, staff behaviours and attitudes, type and accessibility of information provided. Recommendations made include: practices reviewing their signage to maximise the visibility of their service; that the special care service should develop an easy read introductory leaflet to services for patients; practices charging for copies of dental records should consider a flat fee for all formats to avoid penalising digitally excluded patients; all practices should develop procedures to ensure communication needs of patients are addressed and that the special care dentistry service should make its easy rad materials available to the Local Dental Committee to share with its members. The King’s College Hospital Community Special Care Dentistry team addressed each recommendation in their responses and plans for adopting changes suggested.
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Enter and view: Right for Everyone Dental Practices Visits, Lambeth
Date of publication
Tuesday, 6 June, 2017
Date evidence capture began
Monday, 6 February, 2017
Date evidence capture finished
Monday, 6 February, 2017
Type of report
Enter and view
Building and facilities
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
Lambeth Mencap Lambeth Learning Disability Assembly
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Conditions or diseases
Oral and dental health
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?