Enter and view: Right for Everyone Dental Practices Visits, Lambeth

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Summary of report content

Healthwatch Lambeth conducted visits between 2015 and 2017, as part of the Right for Everyone project, to investigate how well community health services work for people with learning disabilities. The programme was developed as there was wide-ranging evidence of inequalities experienced by this user group in accessing and receiving health care. Eight dental practices across the borough were visited with pre-arranged appointments. Fourteen authorised visitors conducted these visits, two at each venue. A range of criteria was used to assess each dental practice via a checklist including physical accessibility, staff behaviours and attitudes, type and accessibility of information provided. Recommendations made include: practices reviewing their signage to maximise the visibility of their service; that the special care service should develop an easy read introductory leaflet to services for patients; practices charging for copies of dental records should consider a flat fee for all formats to avoid penalising digitally excluded patients; all practices should develop procedures to ensure communication needs of patients are addressed and that the special care dentistry service should make its easy rad materials available to the Local Dental Committee to share with its members. The King’s College Hospital Community Special Care Dentistry team addressed each recommendation in their responses and plans for adopting changes suggested.

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General details

Report title 
Enter and view: Right for Everyone Dental Practices Visits, Lambeth
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Monday, 6 February, 2017
Date evidence capture finished 
Monday, 6 February, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Complaints procedure
Decor
Information providing
Patient records
Referrals
Service delivery organisation and staffing
Staff attitudes
Support
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-6502

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
Lambeth Mencap Lambeth Learning Disability Assembly
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details about conditions and diseases

Conditions or diseases 
Oral and dental health

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Receptionists
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.