Enter and view: Ridgeway Lodge

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit to Ridgeway Lodge on the 16th of April 2015. The team spoke to residents and staff using survey methods. They also made general observations during their visit. The report stated that the home was operating to a good standard and the team observed that the standard of care was high. Residents indicated that they were happy with the quality of the care they received at the home. Some residents felt that having more staff would be beneficial. The report indicated that the home offered a good range of social activities and opportunities for residents to go on day trips. The report made five recommendations in total. One of the main recommendations was for staffing levels to be reviewed to ensure the safety of residents. The report acknowledged that good practice was observed and encouraged the home to continue this by supporting staff training. Other recommendations related to encouraging greater involvement from relatives. The report included a response from the provider. The provider had two comments and expressed disappointment that the report had not acknowledged the cafes they have that are used by residents and relatives.

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General details

Report title 
Enter and view: Ridgeway Lodge
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 16 April, 2015
Date evidence capture began 
Thursday, 16 April, 2015
Date evidence capture finished 
Thursday, 16 April, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.